What to expect

At Classic Stoneworks, we do everything we can to make you happy every step of the way. Our technology allows us to show you how your installation will look in your space, so you’re never surprised. Here are some other things to expect when working with us.
  • Demo & install same day, depending on job size. For remodels, we can do the tear out of the existing countertops for an additional charge or the customer can choose to do their own tear out and have it ready for us at the time of installation.
  • Extra trip may be required for backsplash.
  • Cabinets must be set and sinks and faucets finalized before we template.
  • Sinks, faucets, and cooktops must be on site for template. Regarding our scheduling for template & installation, we are unable to give an exact appointment time because we never know how long the job prior to yours will take. To the best of our knowledge, we will advise at least to whether it will be an AM or PM appointment. 
  • We do the cut for top mount sinks, but we do not install them.
  • There will be some dust created by the demolition and installation process. Our installers will make every reasonable effort to contain any dust created. Detailed clean-up is the responsibility of the homeowner.
  • With any remodel projects there will likely be areas that will require some repair or touch-up. New counters and backsplash may not cover as the old counters or backsplash did. This repair and touch-up is the responsibility of the homeowner.
  • Classic Stoneworks is unable to do any plumbing. If our installers are doing the demolition of your existing countertops, the water supply and waste hoses and pipes will need to be disconnected by either you or a licensed plumber. Classic Stoneworks will attach the undermount sink to the new countertops. After the adhesives set, usually 24 hours, either the homeowner or a licensed plumber will be able to reattach the water supply and drain lines.
  • We don’t do any cabinet repair or leveling.  Countertops will only be as level as your cabinets. If the cabinets are too far beyond tolerances, you will need to hire a cabinet installer or carpenter to make the necessary repairs.
  • Gaps created between the countertops and the cabinets are common if the cabinets aren’t level. These gaps, if within tolerances, can be filled with caulk or covered with wood trim. Again, any carpentry work is the responsibility of the homeowner.
  • Gaps created between the countertops and the cabinets are common if the cabinets aren’t level. These gaps, if within tolerances, can be filled with caulk or covered with wood trim. Again, any carpentry work is the responsibility of the homeowner.