What to expect

At Classic Stoneworks it is our mission to ensure our customers are satisfied during every step of the process. We strive for excellence and guarantee you will be happy with your beautiful new stone works.

Here are some things you can expect to receive from Classic Stoneworks:

  • Demo and Install will occur on the same day - note this may extend to 2 or more days depending on the job size.
  • An extra trip may be required for backsplash items, depending on their size.
  • Cabinets must be set, and sinks and faucets must be ready before a template is performed.
  • Sinks must be on site for template and cooktops - and all faucets must be on site before the installation process begins. In regards to our scheduling for template and installation, we are unable to give an exact appointment time because we never know exactly how long the job before yours will take. To the best of our knowledge, we will update you about whether it will be a morning or afternoon appointment.
  • We will cut the opening for top mount sinks but do not install them.
  • There will be some dust created by the demolition and installation process. Our installers will make a reasonable effort to contain any dust. Detailed clean-up is the responsibility of the homeowner.
  • With any remodel projects there will likely be areas that will require some repair or touch-up. New counters and backsplash may not cover exactly as the old counters or backsplash did. This repair and touch-up is the responsibility of the homeowner.
  • Classic Stoneworks is unable to do any plumbing. If our installers are doing the demolition of your existing countertops, all plumbing must be disconnected from the sinks by either the homeowner or a licensed plumber. Classic Stoneworks will attach under-mount sinks to the new countertops. After the adhesives are set, which is usually within 24 hours, either the homeowner or a licensed plumber will be able to reattach the plumbing.
  • We do not do ANY cabinet repair or leveling.
  • Countertops will only be as level as your cabinets. If the cabinets are too far beyond tolerance, you will need to hire a cabinet installer or a carpenter to make the necessary repairs.
  • Gaps created between the countertops and the cabinets are common if the cabinets are not perfectly level. These gaps, if within tolerances, can be filled with caulk or covered with trim. Again, any carpentry work is the responsibility of the homeowner.
  • We do not guarantee there will be no seams. Seams will be placed at the fabricator's discretion.